Warranty:
Bella Amore Hair Extensions are covered under a 2 month warranty (from the date of purchase) for manufacturing defects. Our hair is made using high quality Slavic hair bundles, we retain the full cuticle and NEVER use an acid bath during the manufacturing process. However, we understand that manufacturing defects can occasionally occur.
— Bella Amore Hair Extensions are covered under a 2 month warranty for replacement hair (no refunds), valid from date of purchase. Requests made outside of this period will be rejected. The hair must be returned to Bella Amore Hair for inspection.
**Please note** Any hair that was replaced under the package protection program is not elidgable for a refund under any circumstances
— Any products under the following conditions will void the warranty:
— If none of the above conditions apply and you would like to submit a warranty claim, please email bellaamorehairextensions@gmail.com. In the subject write: Warranty Claim and in the body of the email please include your name, the order number, a description of the issue, and any supporting photos.
*Please note, Bella Amore Hair will not provide multiple replacements for the same hair.
Exchange Policy:
We are pleased to offer returns on unused, uninstalled or unaltered hair extensions with the binding intact within 30 days of you receiving your order.We only accept returns or exchanges on hair extensions that have not been installed, colored, washed or worn in any way (binding must be intact).
— How to make a return or exchange:
Step 1) Email us at bellaamorehairextensions@gmail.com In the subject field please write RETURN and in the body of the email please include the order number and the reason for the return. Further instructions and follow up details will be emailed back within 24hrs.
**All Bella Amore Hair Extensions must be shipped back unopened in the original packaging (with the binding intact, failure to do so may result in the return being rejected).
shipping of my return or exchange items:
Yes, you are responsible for all return shipping costs and please send your return with a tracking number as Bella Amore Hair will not be responsible for lost packages.
How will I receive my refund?
A full refund (less the original shipping charge) will be issued as soon as we recieve the returned item. Refunds will be issued to the original payment method only.
Bella Amore Hair Extensions are non-returnable if opened:
Human hair extensions are considered a hygienic product. Therefore, we do not offer returns or exchanges if the hair has been worn or installed in any way.
Return policy on sale items:
All sale items are FINAL SALE unless otherwise specified. Sale items are not eligible for returns or exchanges.
Truly,
BELLA AMORE HAIR EXTENSIONS
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